Frequently Asked Questions

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Orders and shipping

How long until my order ships?

Made-to-order items (printed apparel, custom photo designs and handmade biothane collars and leashes) ship within 3 to 5 business days. In-stock items such as chews, treats and bling collars usually ship within 1 to 3 business days. We're at dog shows many weekends, so orders placed during a show may ship a day or two later.

Where do you ship?

We ship within the United States by USPS. Shipping is calculated at checkout from the weight of your order and your address.

Can I return or exchange something?

Because most of our items are custom or made to order, returns and exchanges are not accepted. If you have a problem with your order, please contact us at judy@wiggledogz.com or 815-980-4802 and we will do everything we can to make it right.

Apparel

What size should I order?

Our shirts and hoodies are unisex sizes. See the size charts for the measurements of each garment. The easiest way to choose is to measure a shirt you already like and compare.

How big is the design?

Design sizes vary but are approximately 10 to 12 inches wide.

Why can't I pick every color for every design?

Some designs only show up well on light shirts and others on dark ones, so each design offers the garment colors it looks good on.

How do custom photo orders work?

Choose your garment, color and size on the custom design page, upload a clear, bright photo of your dog and add any notes. We'll email you if we need anything before we make it.

How do I wash my shirt?

See our care instructions.

Collars and leashes

How do I pick a collar size?

Measure around the middle of your dog's neck and add two fingers of room, then check the collar size guide.

Can I get a leash in a different length?

Yes. We make custom lengths at $2.50 per foot. Send us a message with the length, width and colors you'd like.

Finding us

Can I shop in person?

Yes, two ways. Stop by our shop at 3908 Orth Rd., Belvidere, IL (map). We're away at dog shows many weekends, so please call 815-980-4802 before you come. We also vend at dog shows and trials throughout the year. See the dog show schedule for where we'll be next.

How do I reach you?

Email judy@wiggledogz.com, call 815-980-4802 or use our contact page.